Software Development: Building Reliable Systems
Support Responsibility
Table<V>-4. Support Responsibilities
| Services | Groups | Types of Services | Hours |
|---|---|---|---|
| System Software | Technical Support | Solaris, Sybase; installation, upgrade, maintenance | 00:00-23:59 Mon-Fri |
| System Hardware | Desktop Support | Server and workstation, installation and maintenance | 00:00-23:59 Mon-Fri |
| Applications | Applications Development | Setup application, run demos, project file access | 08:00-18:00 Mon-Fri |