Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace

There are many ways to cope with tension. Some ways are healthy , some are dysfunctional , while other ways can be dangerous. Avoiding tension through the use of anesthesia is an overwhelmingly simple, accessible and eventually pointless process. Numbing oneself with the anesthetics of illegal or prescription drugs, alcohol, gambling, sex, shopping, eating , exercise, work or other activities delays the process of experiencing genuine and authentic feelings and ultimately complicates resolution. In the long run the continued use of anesthesia makes tension much worse as the system begins to consider the anesthesia as normal and requires more to maintain the status quo. There is no such thing as "the first one is free" because the long- term costs prohibit the value of the first dose. Dependency leads to addiction and addiction is not a tension antidote.

The most remarkable antidote for managing tension is to not resist it. What you resist, persists. In its earliest phases anxiety is simple tension. If you can just go ahead and feel the tension and do some minor adjustments it often just goes away. Tension that increases or turns to anxiety may be something other than tension.

There is a phrase that is useful in psychology that lets the therapist know if it a simple event or a more complicated incident: "If it is Hysterical It may be Historical." What that means is that if the feelings go beyond a normal range of experience into bigger and bigger emotions it is likely that it has tapped into some old belief system, bad experience, trauma or memory stored in the brain. Regular daily grind tension should dissolve rapidly with a few deep breaths, a coffee break, a walk around the block, a phone call to a support person, a minor complaining, or a yoga sun-salutation. In other words, normal tension is normal. Try first to get creative with your own tension and turn it into an ally. Find out first about yourself and your style of taking care of tension. Let the energy of tension rise and fall like a wave in the ocean. If it continues rising and rising like a tsunami tidal wave, it may not be tension. This is also true for your employees . You can help them "ride the waves" or pay attention to see if they are falling off their surfboards and drowning. Translate the idea of tension into a metaphor of surf waves of energy. Then you may be able to try one of the following techniques to "play" with the energy of tension at work:

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