Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace

The best tools to facilitate strong employee revenue are those that will be efficient for the entire range of human emotions from daily annoyances to catastrophic trauma. Although different tools should be used for the variety of issues and problems at work, managers should consider tools that match incidents throughout the entire recovery process. Be good consumers. There are many trendy and faddish hot items available in the Emotional Continuity Management marketplace . As you are developing your Emotional Continuity Management plan, it may be helpful to think of your plan as a recipe box or well-stocked toolkit. Emotional Continuity Management plans should contain essentially the same foundational ingredients . Review the list below as you develop your shopping list. Then consider the tools in the rest of the chapter as a place to start trying different methods . As you get more advanced and creative, you will want to explore other tools and create your own.

Minimum Ingredients of an Emotional Continuity Management Toolkit

• Conflict resolution methods

• Communication methodologies

• Systems education

• Diversity training and cultural norms of emotions

• Icons, slogans and banners for quick recognition

• Team building strategies

• Grief work education and practice

• Control and management strategies

• Personal values tools

• Humor

• Emotional Terrorist information

• Tools for new employee orientation

• Normal and abnormal psychology basics

• How to recognize signs of traumatic stress

• Emotional self defense

• Cultural and social hierarchy norms

• Ventilation models for debriefing and defusing

• Adjustment strategies and practices

• Stress management tools for the life span

• Physical, mental, emotional and spiritual health practices

• Resistance and creativity training

• Documentation standards for emotions

• Memos of understanding with external vendors

• Bibliographies

• Other resources

• Corporate models for Emotional Continuity Management

Your Toolkit Should Also:

• Provide emotional tools that generalize across occupations

• Provide a full range of emotional tools for the entire range of human emotions

• Provide emotional first aid and have arrangements in place for more serious emotional requirements

• Generalize to small and large organizations without significant adjustments

• Avoid trends and fad solutions

• Be gender and ethnically sensitive

• Be cross-cultural

• Work equally well for the diverse needs of executive, management and line staff.

• Offer simple, understandable, and practical tools for use both inside and outside the work setting