Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace
You can create a ratings chart that helps identify emotional content as positive or negative. It will not necessarily be scientifically valid but it may be useful to begin a conversation with your team, or it may help you do some self-evaluations. Put whatever you are concerned with on a chart and circle the number that best reflect your feeling state at just this particular time. Knowing there are no right or wrong answers, you can take the moment to explore your answers to determine learning or training priorities.
Example
Rate your level of positive or negative emotions about the following from -5 (negative feelings) to +5 (positive feelings):
| Your customers | -5 | -4 | -3 | -2 | -1 |
| +1 | +2 | +3 | +4 | +5 |
| Current trends in your industry | -5 | -4 | -3 | -2 | -1 |
| +1 | +2 | +3 | +4 | +5 |
| Your product or service | -5 | -4 | -3 | -2 | -1 |
| +1 | +2 | +3 | +4 | +5 |
| Career opportunities | -5 | -4 | -3 | -2 | -1 |
| +1 | +2 | +3 | +4 | +5 |
| Your competition | -5 | -4 | -3 | -2 | -1 |
| +1 | +2 | +3 | +4 | +5 |
| Competitive threats | -5 | -4 | -3 | -2 | -1 |
| +1 | +2 | +3 | +4 | +5 |
| Future of the company | -5 | -4 | -3 | -2 | -1 |
| +1 | +2 | +3 | +4 | +5 |
| Future of the Industry | -5 | -4 | -3 | -2 | -1 |
| +1 | +2 | +3 | +4 | +5 |
| Management | -5 | -4 | -3 | -2 | -1 |
| +1 | +2 | +3 | +4 | +5 |
| Opportunities for career growth | -5 | -4 | -3 | -2 | -1 |
| +1 | +2 | +3 | +4 | +5 |
| Opportunities for personal growth | -5 | -4 | -3 | -2 | -1 |
| +1 | +2 | +3 | +4 | +5 |
| Support | -5 | -4 | -3 | -2 | -1 |
| +1 | +2 | +3 | +4 | +5 |
| Security | -5 | -4 | -3 | -2 | -1 |
| +1 | +2 | +3 | +4 | +5 |
| Emergency preparedness | -5 | -4 | -3 | -2 | -1 |
| +1 | +2 | +3 | +4 | +5 |
Some Traits of Well-Adjusted Employees
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Easily let go of past grudges
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Assume the best from one another
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Seek outside feedback carefully
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Do not participate in emotional drama
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Do not initiate emotional drama
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Put clients first
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Maintain a good attitude even during challenging times
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Use the chain of command to effect change
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Use policy format to offer complaints
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Do not hide memos or information from some staff and provide it selectively to others
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Strive for cooperation
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Verbally appreciate help given
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Show respect for each other
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Model appropriate business site sense of humor
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Do not participate in humor that includes inappropriate innuendos (sexual, racial, socio-economic , political, gender bias)
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Model flexibility
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Offer examples of personal truthfulness
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Show personal accountability
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Give and receive forgiveness
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Offer clear communication
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Demand and offer equality
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Perform the highest work ethics
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Complete and follow through with assignments
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Do not engage in second-hand gossip
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Do not spread or encourage rumors
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Actively participate
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Show consideration for others
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Stand by confidentiality standards
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Act professionally in the presence of clients
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Give more than just the minimum
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Work with cooperation between hierarchies
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Show courtesy in all situations
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Listen and respond to feedback
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Able to make compromise and contribute to positive dispute resolution
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Stand behind own opinion, yet open to negotiation
The Range of Healthy, Dysfunctional, and Pathological Employees
| LEVEL OF CAPACITY TO FUNCTION IN SOCIETY | ||||
|---|---|---|---|---|
| HIGH | MEDIUM | LOW | ||
| LEVEL OF | HEALTHY | The shaker and the mover | The capable and the helpful | The well intentioned and the steady |
| DYSFUNCTIONAL | The present and accounted for and troubled | The present and troubled and needy | The randomly absent, troubled and needy | |
| PATHOLOGICAL | The criminal and the manipulative and ill and brilliantly successful | The criminal and manipulative and ill and needy with less success | The incapable and removed from society | |
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