Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace

WHY YOU SHOULD READ THIS CHAPTER

Reading this chapter will begin to give you an idea of the complexity of Business Change. It often comes as a shock to a manager when an employee has an outburst or termination incident over something that appears insignificant. It is equally surprising when someone can absorb a massive catastrophic event with apparently no effect.