Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace

AUTHOR'S AFTERTHOUGHTS

Resistance is not a bad thing. It is a natural fear reaction. Fear of the unknown and fear of the real or perceived known stirs up a need to control outcome. Managers cannot "control" these resistances but do need to learn how to manage them. Making people feel safe is an art and a science with specific tools. Managers must first manage their own fear.