Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace

2017-07-07 02:10:07

The next time someone asks "How are you?" use a more accurate word from the emotions list. Say something other than an automatically ritualized "Fine."

Festive	Contented	Relaxed	Calm	Satisfied
Serene	Peaceful	Joyous	Ecstatic	Enthusiastic
Inspired	Pleased	Grateful	Cheerful	Lighthearted
Buoyant	Surprised	Optimistic	Spirited	Vivacious
Brisk	Sparkling	Merry	Generous	Hilarious
Exhilarated	Playful	Elated	Jubilant	Thrilled
Restful	Keen	Intent	Zealous	Ardent
Avid	Anxious	Desirous	Proud	Sorrowful
Unhappy	Depressed	Melancholy	Gloomy	Somber
Dismal	Heavy-hearted	Quiet	Mournful	Dreadful
Dreary	Flat	Blah	Dull	Moody
Sulky	Out of sorts	Low	Discontented	Discouraged
Disappointed	Concerned	Sympathetic	Compassionate	Choked up
Embarrassed	Shameful	Ashamed	Useless	Worthless
Ill at ease	Injured	Isolated	Offended	Distressed
Pained	Suffering	Worried	Crushed	Despairing
Tortured	Lonely	Pathetic	Cold	Warm
Upset	Hot	Resentful	Irritated	Enraged
Furious	Annoyed	Provoked	Offended	Sullen
Indignant	Irate	Wrathful	Cross	Cranky
Sulky	Bitter	Frustrated	Grumpy	Breathless
Fuming	Stubborn	Belligerent	Captivated	Confused
Awkward	Bewildered	Encouraged	Mindless	Courageous
Confident	Secure	Independent	Lonely	Reassured
Bold	Brave	Daring	Silly	Heroic
Hardy	Determined	Loyal	Petrified	Impulsive
Concerned	Fascinated	Engrossed	Scared	Curious
Inquisitive	Creative	Sincere	Appalled	Skeptical
Distrustful	Suspicious	Dubious	Fortunate	Uncertain
Evasive	Wavering	Hesitant	Whimsical	Perplexed
Indecisive	Hopeless	Powerless	Out of step	Helpless
Defeated	Pessimistic	Uptight	Threatened	Immobilized
Paralyzed	Tense	Hollow	Dismayed	Shallow
Empty	Strong	Weak	Awed	Weary
Repulsed	Tired	Alive	Hesitant	Feisty
Close	Loving	Sexy	Suspicious	Tender
Passionate	Aggressive	Assertive	Doubtful	Passive
Humble	Mixed-up	Envious	Worried	Jealous
Preoccupied	Cruel	Distant	Pressured	Bored
Cooperative	Fearful	Frightened	Dependent	Timid
Shaky	Apprehensive	Terrified	Nervous	Panic
Tragic	Hysterical	Alarmed	Crunched	Cautious
Shocked	Horrified	Insecure	Burdened	Impatient

Checklist for Maintaining Safe and Best Practices

Stay in touch by attending industry conferences

Stay in touch by attending management conferences

Take continuing education units

Expand your credentials by new certifications, diplomat status, degrees, initials

Review best practices in your industry and raise your own standards

Become the leading expert in your practice so you can be an expert witness to establish best practices standards in your industry

Get Employment Practices Insurance from your industry

Know your company's insurances and liabilities to evaluate your safety

Determine your risks of liability by considering your industry, clients served , standards and practices policies of competency, and how "loose you play" with ethics

Caretake your supervisory relationships by knowing that these chains are not necessarily a blanket of trust. Determine the clear level of liability held by any of your actions, or the actions of your employees , or upper management. Outline the liability parameters of all parties who can be held liable, or who can hold you liable.

Know the difference between formal supervision and peer consultation in terms of your liability.

Have a written policy about privacy, confidentiality, and protection procedures to protect yourself and your staff.

Keep at least a brief documentation of all meetings.

Understand that in today's world there is no such thing as privacy. Be thoughtful about what you put on paper, say over a telephone, copy, reproduce, or put into your computer.

The Faith Checklist

In what do you have faith and to what degree?

Your company policy		Yes	No
Your industry standards	Yes	No
Your training		Yes	No
Your credentials	Yes	No
Your authority		Yes	No
Your information		Yes	No
The hierarchy, chain of command	Yes	No
Your interview skills		Yes	No
Your team		Yes	No
Your exit strategy		Yes	No
Your listening and evaluating skills		Yes	No
Your own intelligence		Yes	No
Your own ability to discern truth		Yes	No
Your intuition		Yes	No
The information given you by a witness		Yes	No
Data		Yes	No
Observations		Yes	No
Hunches		Yes	No
Experience		Yes	No
Your bosses		Yes	No
Your mission		Yes	No
Your imagination		Yes	No
Your people		Yes	No
Your God or Higher Power		Yes	No
Your resume is current		Yes	No
That people are generally good		Yes	No
That even Emotional Terrorists can adjust		Yes	No
That no matter what you do you are home after work and safe		Yes	No
That if you don't know what to do you have good resources		Yes	No

The "How Am I Doing?" Ethics Questionnaire

Do I:

Obey the law?	Yes	No
Talk my questions and concerns out with others?	Yes	No
Choose who I share my concerns and questions with carefully ?	Yes	No
Prepare for any potentially challenging consequences of honesty?	Yes	No
Trust my perceptions?	Yes	No
Use my intuition?	Yes	No
Use my head?	Yes	No
Check and double check?	Yes	No
Participate in activities that I would not want to see on the front page of the newspaper or on the local or national news?	Yes	No
Will what I do stand the light of day?	Yes	No
Do I have a code of ethics?	Yes	No
Do I even know what the word "ethics" means for me?	Yes	No
Do I work in an ethical environment?	Yes	No
Would I accept being the recipient of this action?	Yes	No

Checklist for Maintaining Safe and Best Practices

The Faith Checklist

The "How Am I Doing?" Ethics Questionnaire

Категории