Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace

Chapter 2: Risks: How Does Spinning Affect the Bottom Line?

Calculating the Costs of an Emotional Spin

Chapter 5: Responses: How Can You Manage Spinning?

Track the Movement and Contagion of an Emotional Incident Through a System

Chapter 7: Readiness: Tools for Managing in the Midst of Emotional Chaos

The Drama Triangle

Chapter 9: Readiness: Tools for Managing in the Midst of Spinning

Calculating the Costs of an Emotional Spin

Appendix I: The Hawkins-Mitchell Spin-Free Workplace Model for System-Wide Emotional Continuity Management

Non-Violent Non-Spinning Responses To An Emotional Spin