Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace

Distinguish what qualities in employees suggest a higher risk for emotional spinning and draft a checklist of productive emotions and non-productive emotions specifically appropriate for your company or industry

Increase your comfort level with terms that have been traditionally the sole domain of "mental health" managers.

Consider yourself a Managerial Diagnostician and start using terms in your communications that include emotional dynamics or psychological language

Increase your neutrality in conflict management

Write a neutral but specific documentation about emotional issues