Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace

WHY YOU SHOULD READ THIS CHAPTER

Mastery takes practice and rehearsal. Review the list of attributes of well-adjusted people to increase your recognition skills for evaluation. In other words, if you are starting to play the violin and people are still wincing at the squawks and screeches, you may be making progress, but you still need to work on it. You should be able to tell if your tools are working by how you feel and how people are responding.