IT Project+ Study Guide, 2nd Edition (PKO-002)

Before you take the exam, be certain you are familiar with the following terms:

benefit measurement methods Interactive Voice Response (IVR),

business case internal rate of return

business requirements multiple business unit project

constrained optimization models net present value (NPV)

cost-benefit analysis network operating system (NOS)

customer normalization

database administrators (DBAs) product description

decision model project champion

decompose project charter

discounted cash flow (DCF) project description

economic model project management office (PMO)

end user project selection

enterprise Request For Proposal (RFP)

enterprise project scoring model

expert judgment sponsor

feasibility study stakeholder

functional requirements statement of work (SOW)

high-level requirements Technical requirements

initiation