IT Project+ Study Guide, 2nd Edition (PKO-002)

Before you take the exam, be certain you are familiar with the following terms:

appraisal costs prevention costs

benchmarking procurement planning

communications planning quality management plan

contract quality planning

cost of quality risk

cost reimbursable contract risk analysis

failure costs risk identification

fixed price contracts risk planning

formal communications risk response planning

human resources planning sole source

informal communications solicitation

make or buy analysis staff acquisition process

metric staffing management plan

organizational planning statement of work (SOW)

planning time and materials contract

preventative action