Designing the Obvious: A Common Sense Approach to Web Application Design

Chapter 9. Don't Innovate When You Can Elevate

I used to work for a small eLearning company that designed courseware for large companies. One of the problems that we commonly faced, like most eLearning companies, is that the types of people for whom we designed content varied to incredible extremes.

Employees who handled baggage for an airline might be required by their employer to take some of the same administrative-type courses required by Human Resources staff, Sales staff, and those people that wave the electric wands over you as you pass through the security gates.

Different people learn different ways. We couldn't possibly expect all these different types of people to learn the same information the same way. When it comes to education, one size does not fit all.