Cisco Field Manual: Catalyst Switch Configuration

As you define your user segments, tailor the training accordingly. For report authors, you may have classroom or computer-based training; for report readers, training may consist only of a cheat-sheet with the quick steps to refresh a report. Following are some additional things to consider in developing a training approach:

• Data vs. the tool A BI tool delivers no value without the underlying data users wish to analyze. If you train users only on BusinessObjects with the sample databases, users may not be able to translate the skills to their own data sets. Training users on their own universes and reports may be a logistical challenge if you don't have a sufficient number of users with common universe needs to fill a class. In these cases, you may want to offer tool training separately from data training. The bottom line is that you must do both, particularly for users who will create their own reports. Users who only refresh reports may not need data training, as in their view, there is only one meaning for an object.

• Internal vs. third-party Business Objects and a number of certified training partners will train end users on the software. Some will customize the training material to include your universes, reports, and data in the screen shots. You also can buy the training material from Business Objects and incorporate your own screen shots.

• Training method While classroom-style training is the most traditional, it can pose a logistical challenge when users are at different sites and have busy schedules. Some users may do quite well to read a book and then supplement that with computer-based training, on their own schedule and at their own pace. BusinessObjects Enterprise Desktop Education and Personal Trainer both offer computer-based training. Enterprise Desktop Education allows you to integrate your own data. Personal Trainer covers both WebI and BusinessObjects; however, it does not allow you to integrate your own data.

Regardless of the formal training method, for a successful implementation you must supplement scheduled training classes with other means to share tips, techniques, and uses.