Tools for Team Leadership: Delivering the X-Factor in Team eXcellence

C

"captains," 11-12

change: ambassador for, 215-219;

Beckhard's formula for, 218;

connectors for, 220, 222;

context for, 223-224;

energy for, 165;

meetings regarding, 224;

need for, 213;

questions regarding, 276-277;

resistance to, 215-218;

spreading of, 220;

stickiness factor for, 221, 223;

team-based efforts, 224-225;

tipping points for initiating. See tipping points

charter. See team charter

clarifying questions, 185-186

Closing stage of team development: characteristics of, 67, 74-76, 164;

conflict in, 167-168

"coaches," 10-11

coaching: description of, 192;

questions regarding, 275;

of talent, 194-197;

Ten Commandments for, 194

"coat of arms," 69-71

collaborating approach to conflict resolution, 176-178

collective wisdom, 125

communication: description of, 29;

importance of, 102;

in meetings, 119-122;

nonverbal , 109;

questions regarding, 273-274

communication skills: description of, 102-103, 113-114;

feedback, 12-114, 109;

information sharing, 103-105;

listening, 105, 107-111;

self-assessments, 115

competing approach to conflict resolution, 174-175

competition, 160-161

complacency, 216

compromising approach to conflict resolution, 175-176

conflict: advantages of, 159;

assessments of, 171;

awareness of, 171;

causes of, 160-163;

in Closing stage of team development, 167-168;

competition and, 160-161;

definition of, 159-160;

disadvantages of, 159;

energy created by, 165;

in Forming stage of team development, 163;

lack of understanding and, 162;

in leadership team, 266;

in Norming stage of team development, 165-166;

past events and, 162-163;

in Performing stage of team development, 166-167;

personality differences and, 162;

power vacuum caused by, 160;

productivity effects, 159-160;

in Storming stage of team development, 164-165;

strategies for dealing with. See conflict resolution;

summary of, 187-189;

team-based, 71;

tension associated with, 158

conflict resolution: accommodating approach to, 173-174;

arbitrator role in, 180;

avoiding approach to, 173;

behavioral negotiations alternative to, 179-181;

collaborating approach to, 176-178;

competing approach to, 174-175;

compromising approach to, 175-176;

consultant role in, 180;

with difficult people, 179, 182-187;

facilitator role in, 180;

mediator role in, 180;

meeting for, 182-183;

perceptions regarding, 172-173;

questions regarding, 275;

Thomas-Kilmann Conflict Mode Instrument for, 170-178;

trainer role in, 180;

win-win approach to, 176-178

confrontation, 185

connectors, 220, 222

consensus decision making, 136-137, 139-140

conservative vision, 28

constructive feedback, 169-170, 202

consultant role in conflict resolution, 180

cost-effectiveness , 152

credibility: description of, 8-9;

trustworthiness and, 8

critiquing, 113

Csikszentmihalyi, Mihaly , 98