Tools for Team Leadership: Delivering the X-Factor in Team eXcellence

G

general adaptation syndrome, 227

"general managers," 10

goals: clarity of, 77, 95, 98-99, 258;

for conflict resolution with difficult person, 187;

of leadership team, 264-265;

setting of, 93-95;

"SMART" criteria for creating, 96-97;

writing of, 96-97

greetings , 103

guilt, 168-169