Tools for Team Leadership: Delivering the X-Factor in Team eXcellence

S

salesmen , 222

saleswomen, 222

satisfaction- related metrics, 242, 247-248

self-assessments: awareness, 2;

communication skills, 115;

knowledge, 33;

by leaders , 31;

personality, 59;

personal qualities, 33;

skills, 33;

talents, 196

self-directed work teams , 11, 64-65

self-reporting metrics, 247

self-vision, 28

Senge, Peter, 218

sense of direction, 77

Sensible Technicians, 48-51

Sensing type: characteristics of, 40-43;

Sensible Technicians, 48-51;

Sociable Facilitators, 49, 51-53

serial one-on-one sessions, 122-123

skills: communication, 102-114;

leadership success and, 25;

of Noble Funlovers, 55;

of Novel Transformers, 57;

self-assessment of, 33;

of Sensible Technicians, 50;

of Sociable Facilitators, 52

Sociable Facilitators, 49, 51-53

special events, 204

spontaneous reinforcement, 202-203

"star" system, 213-215

status quo, 215, 217

stickiness factor, 221, 223

Storming stage of team development: characteristics of, 66, 71, 164;

conflict during, 164-165

strategic planning: assessments of state of the team, 239, 241-248;

future direction of team, 250;

implementation steps, 250-251;

overview of, 237-239;

problem solving, 248, 250;

questions regarding, 277;

reviewing the team's past, 238-239

strategic vision, 28

strengths, natural: description of, 31-32;

identifying of, 32-35;

questions regarding, 272;

types of, 32

stress: burnout caused by, 227;

consequences of, 228-232;

management strategies for, 228-232;

moderators of, 228;

problemsolving skills for reducing, 229;

"Progressive Relaxation" technique for, 231-232, 285-290;

relaxation response for, 231-232;

sources of, 225, 227

structuring, 29

subgroups, 260

success: knowledge needed for, 24-25;

personal qualities needed for, 25-26;

planning for, 3-4;

skills needed for, 25;

traits associated with, 7

"SWOT" analysis, 248-249

systematic problem solving, 138, 141