Understanding Thin Client/Server Computing (Strategic Technology Series)

Following are a few important points to consider that can help to ensure a smooth deployment:

• Establish document server hardware and software setup procedures.

• Ensure that the staff is adequately trained to administer the system.

• Use the knowledge provided by an experienced Citrix integrator to assist in the deployment and to train key personnel. (See http://www.citrix.com/support.)

• Distribute the client software with clear documentation on setup and usage.

• Set up a help desk with trained staff to handle questions and problems.

• Establish a weekly review meeting to monitor the operation and resolve open issues.