E-Commerce Security: Advice from Experts (IT Solutions series)

Certification, see Quality assurance.

Change management, see Business process engineering.

Chief information officer (CIO), 231–233, 253–262, 295–301

Commitment document, see Project commitment process

Critical success factors, xxvi–xvii, 11, 21, 77–78, 80–81, 295–300, 301–304

Customer relationship executive (CRE), 11, 14–15, 17, 35–37, 93–94