What the Best CEOs Know[c] 7 Exceptional Leaders and Their Lessons for Transforming Any Business

  1. Do you have a solutions mind-set or a product mind-set? If the answer is the latter, there may be some work in store for you and your team.

  2. Do you have a customer in the CEO's office? If not, how much time do you and other top managers spend with customers?

  3. Do you compete in an industry in which services and solutions can play a vital role? Is it likely that solutions will become more important in the months and years ahead?

  4. If you answered yes to either part of question 3, on a scale of 1 to 10, how does your company stack up in the solutions department?

  5. Does your company currently derive fees from servicing existing products? How can that business be expanded?

  6. Will knowledge-based products (consulting, e-solutions, etc.) replace existing products within your industry? If so, what can your company do to capitalize on this trend?

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