Novell GroupWise 7 Administrator Solutions Guide

This chapter explained using the scientific method as a means of troubleshooting. The scientific method is a four-step process:

1.

Observe.

2.

Hypothesize.

3.

Predict based on the hypothesis.

4.

Test the hypothesis.

This chapter discussed that problems are generally either one or the other of the following:

  • User-specific

  • Machine-specific

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