Agility and Discipline Made Easy: Practices from OpenUP and RUP

C

classification algorithm 56

click-through 233

clustering 56

clustering algorithm 56

collaborative CRM 256

competitive advantage 132

consumer behavior 135

consumer innovativeness 324

consumer knowledge 69

consumer skill 132

consumer-directed spontaneous communication 276

consumer-to-consumer 270

consumer-to-consumer interaction 76

cookies 232

credibility 310

cross-cultural communication 301

cultural audience 304

culture-specific images 301

customer interaction center (CIC) 254

customer privacy 206

customer relationship management (CRM) 250

customer service 254

customization 99

cyberspace 269