Real-World .NET Applications
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H
Habits, formation of, 369
Handbook of Online Marketing Research, The, 305, 335
Hendry, David, 10, 32–33, 174, 511
Hert, Carol A., 400
Hierarchical task analysis (HTA), 189–192
benefits, 192
bottom-up method, 191
checking diagram validity, 191–192
described, 189
diagram resulting from, 190
top-down method, 189–190
See also task analysis
Holzblatt, Karen, 57, 143, 160, 163, 168, 171, 180, 511
Homogenous audiences, 209
Hostility
in focus groups, 235–236
toward creating user-centered corporate culture, 526
HotWired, differentiation by, 25
Humor in focus groups, 231
Hybrid usability testing interview, 291, 471
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