Real-World .NET Applications
Chapter 1: Typhoon: A Fable
- USABILITY TEST SESSION TRANSCRIPT
Chapter 3: Balancing Needs Through Iterative Development
- Usability and Design
Chapter 5: The Research Plan
- SAMPLE SPORT-i.COM STAKEHOLDER LIST
- USER EXPERIENCE GOALS AND QUESTIONS FOR SPORT-i.COM
- A PRIORITIZATION EXERCISE
- GOALS FOR SPORT-i.COM REWRITTEN AS RESEARCH QUESTIONS
- CHOOSING AMONG THE TECHNIQUES
- RESEARCH DATES
Chapter 6: Universal Tools: Recruiting and Interviewing
- EVENT SCHEDULING PROFILE
- EVENT SCHEDULING RESEARCH PROFILE
- Target Audience
- Choosing an Incentive
- "Snow Days"
- Videotaping Interviews
Chapter 7: User Profiles
- EXAMPLE GROUPS THAT NEED TO PARTICIPATE IN PROFILING
- "This Is Not Quackery"
- The Guerilla Method
Chapter 8: Contextual Inquiry, Task Analysis, Card Sorting
- Artifacts
- Video Recording
- Guerilla Task Decomposition
- Checking for Diagram Validity
- Card Sorting to Prioritize
Chapter 9: Focus Groups
- A SAMPLE FOCUS GROUP RECRUITING PROFILE
- How to Create a Seating Order
- A Feature Buying Exercise
- FOCUS GROUP OBSERVER INSTRUCTIONS
- SAMPLE TOP-LEVEL CODES FOR AN INSURANCE FOCUS GROUP
Chapter 10: Usability Tests
- A Feature Prioritization Exercise
- Estimating Task Time
- FORK TASKS
- USABILITY TEST OBSERVER INSTRUCTIONS
- MARLON'S TASK PERFORMANCE
- TASK PERFORMANCE TIME MEASURES
- 2x Video Decks Are Cool
Chapter 11: Surveys
- SAMPLE SURVEY QUESTION GRID
- OPINION OF FEATURES BASED ON LENGTH OF TIME ON THE WEB
- Free Web Survey Tools
- Form Tricks
- APPROXIMATE SAMPLE SIZES (ASSUMING 5% STANDARD ERROR, 95% CONFIDENCE, AND NORMAL VARIATION)
- Random Selection JavaScript
- How to Deal with Missing Data
Chapter 12: Ongoing Relationships
- Self-Reporting
- CCCORP USER ADVISORY BOARD CHARTER
- RESPONSIBILITIES AND STRUCTURE OF THE USDA USER ADVISORY BOARD CHARTER
Chapter 13: Log Files and Customer Support
- Coding Software
- TYPICAL ACCESS LOG ELEMENTS
- Log Analysis Ethics
- A Note About CRM
Chapter 14: Competitive Research
- Benchmarking
Chapter 15: Others' Hard Work: Published Information and Consultants
- PARTIAL TARGET AUDIENCE PROFILE
- Some Free Internet Resources
- SAMPLE RFP
- GUIDELINES FOR MANAGING SPECIALISTS
Chapter 17: Reports and Presentations
- Newspaper Style
- Executive Summary
- Procedure
- Evaluator Profiles
- Leah
- Observations
- Conclusion
- Interesting Quotations
Chapter 18: Creating a User-Centered Corporate Culture
- Prepare for Failure
- SOME TYPICAL WEB SITE METRICS
- SOME SPORT-i.COM METRICS