| Table of Contents |
| Observing the User Experience—A Practitioner's Guide to User Research |
| Foreword |
| Preface |
| Part I - Why Research is Good and How it Fits into Product Development |
| Chapter 1 | - | Typhoon: A Fable |
| Chapter 2 | - | Do a Usability Test Now! |
| Chapter 3 | - | Balancing Needs Through Iterative Development |
| Chapter 4 | - | The User Experience |
| Part II - User Experience Research Techniques |
| Chapter 5 | - | The Research Plan |
| Chapter 6 | - | Universal Tools: Recruiting and Interviewing |
| Chapter 7 | - | User Profiles |
| Chapter 8 | - | Contextual Inquiry, Task Analysis, Card Sorting |
| Chapter 9 | - | Focus Groups |
| Chapter 10 | - | Usability Tests |
| Chapter 11 | - | Surveys |
| Chapter 12 | - | Ongoing Relationships |
| Chapter 13 | - | Log Files and Customer Support |
| Chapter 14 | - | Competitive Research |
| Chapter 15 | - | Others' Hard Work: Published Information and Consultants |
| Chapter 16 | - | Emerging Techniques |
| Part III - Communicating Results |
| Chapter 17 | - | Reports and Presentations |
| Chapter 18 | - | Creating a User-Centered Corporate Culture |
| Appendix A | - | The Budget Research Lab |
| Appendix B | - | Common Survey Questions |
| Appendix C | - | Observer Instructions |
| Bibliography |
| Index |
| List of Figures |
| List of Tables |
| List of Sidebars |