Internet Annoyances: How to Fix the Most Annoying Things about Going Online
FIND HOTSPOTS BEFORE YOU HIT THE ROAD
The Annoyance:
I spend more time in airports and hotel rooms than I do at home. I'd like to access HotSpots wherever I travel, but finding a HotSpot on the road is about as easy as finding a good sushi bar in Saskatchewan. The Fix:
Before you hit the road, check these online HotSpot finders: http://www.wi-fihotspotlist.com, http://www.wifinder.com, http://www.wifimaps.com, and http://www.jiwire.com. They'll help you find free as well as for-pay HotSpots. If you're looking for only free HotSpots, head to http://www.wififreespot.com.
You can also combine the power of Google's location search with the JiWire search to locate HotSpots near any zip code, street, or any other location, complete with a map. Go to http://labs.google.com/location, and type jiwire in the "Search terms" box. In the "Street address, city, or zip" box, type in the location and press Enter (or click the Google Search button). You'll get a list of HotSpots near the location, with addresses, directions, related web links, and more (Figure 3-13). With a click, you can summon a map with the locations neatly pinpointed. Figure 3-13. Combine the power of a Google location search with the JiWire HotSpot finder to find HotSpot locations where you'll be traveling.
CHOOSE THE RIGHT HOTSPOT PROVIDER
The Annoyance:
I'm tired of always scrounging around for free-access HotSpots. I'm ready to take the plunge and pay for HotSpots. How can I find one that'll give me access whenever I want it, wherever I go (within reason), without putting a serious dent in my bank account? The Fix:
There's no one-size-fits-all solution when choosing a Wireless Internet service provider (WISP). You'll have to balance price, connection speed, the number of HotSpots the WISP has, and whether you need to access HotSpots close to home or when you're out of town. For close-to-home use, look for local or regional WISPsthey tend to be less expensive than national WISPs, and they may offer extra benefits as well. For example, Ottawa Wireless (http://www.ottawawireless.net) covers the city of Grand Haven, Michigan, and costs $24.99 per month. You can use it not just when you're roaming around town, but inside your home as well. Not a bad deal for 256-kbps access. If you travel widely and need HotSpots in many different locations, you'll need a national service, or a WISP aggregatorthe latter bundles access to HotSpots from different companies. Boingo (http://www.boingo.com), for example, gives you access to 8,500 HotSpots nationwide from many providers, including Wayport and Surf and Sip. Pricing is pretty reasonable: $21.95 a month for unlimited access for the first year, and $39.95 per month thereafter. T-Mobile (http://www.t-mobile.com/hotspot) has over 4,200 locations offering T1-type speeds, at places such as Starbucks, Kinkos, and Borders Books. They offer a variety of pricing plans, including $19.99 per month for T-Mobile cell phone subscribers, $29.99 per month for unlimited access for noncell phone subscribers, and per day, per month, and metered plans. Wayport (http://www.wayport.com) has more than 3,000 HotSpots, primarily at hotels and airports, and even at some McDonald's restaurants. Wayport charges $29.95 per month for unlimited access and offers a variety of prepaid, per-connection, and month-to-month plans. Surf and Sip, which is big in Internet cafes, hotels, and restaurants, offers a $20 per month annual membership plan, plus a variety of daily, weekly, and monthly plans. As this book went to press, it was available at 400 locations, with 300 more on the way.
As in real estate, the key to choosing a HotSpot provider is location, location, location. If a WISP has a lot of HotSpots, but they're not in places you visit, there's no point in signing up. Here's where to go to find out where each major HotSpot provider has locations:
Finally, find out if your cell phone company or existing dial-up or broadband ISP offers a wireless package. Verizon DSL users, for example, can get free access to Verizon's HotSpots. T-Mobile gives HotSpot discounts to its cell phone subscribers, and if Comcast Internet cable customers sign up for a $9.99 T-Mobile HotSpot Day Pass, they get a free day pass to T-Mobile's network once a month for a year. HOTSPOT GONE COLD
The Annoyance:
I did everything rightI checked ahead of time to find a HotSpot, I made sure my WiFi card was working and configured properly, and I ordered a piping hot latte, which is essentially the price of admission for this HotSpot. But when I turned on my laptop and tried to connect to the HotSpot, nothing happened. How can I turn this cold spot into a HotSpot? The Fix:
Several things may prevent you from connecting to a HotSpot. Try these steps:
AVAILABLE VERSUS PREFERRED NETWORKS
The Annoyance:
What's the difference between an "available" wireless network and a "preferred" wireless network? And how do "preferred" networks get to be "preferred"? I sure never told Windows I preferred themhow can it know which are my favorite ones? The Fix:
Someone needs to sic the language police on Microsoft, because "preferred" networks are not necessarily "preferred." In the Wireless Networks tab of the Wireless Network Connection Properties dialog box (Figure 3-15), you'll find two sections. The top one shows you available networks, and the bottom one shows "preferred" networks. An available network is simply one that's within the range of your wireless network card. Networks show up here without you doing anything; your network card finds them. (If you're running Windows XP SP2, available networks aren't listed in the top section. Instead, click the View Wireless Networks button to go to the Wireless Network Connection page, which shows you all the available networks.) Figure 3-15. Networks that are currently broadcasting within your PC's range are listed under "Available networks." Networks you've connected to in the past are listed under "Preferred networks." A "preferred" network is one that you've connected to in the past. If you often connect to many different HotSpots, this listing can get pretty big. You can also manually add a network to your preferred list, even if it's currently out of your range. Here's how:
That network will now always show up in your "Preferred networks" section. Whenever you turn on your PC with its wireless card installed, XP will look at the "Preferred networks" section and try to connect to the networks in the order they're listed. WHY CAN'T I CONNECT TO AN "AVAILABLE" NETWORK?
The Annoyance:
A HotSpot shows up as an available network, yet no matter what I do, I can't connect to it. Doesn't "available" mean that it's ready for you to use? The Fix:
Chances are its signal is too weak for you to make the connection. A network can show up as available even if the signal isn't strong enough for a sustained connection. Look at the small icon next to the network's name. A tower that doesn't have a small circle on top means that the signal is too weak for a connection. A tower with a small circle on top means that the signal is strong enough for a connection. EASIER T-MOBILE HOTSPOT CONNECTIONS
The Annoyance:
I have a monthly subscription plan to T-Mobile HotSpots, and it drives me crazy having to check T-Mobile's web site for HotSpot locations before I travel. I'd also like to be able to connect to its HotSpots more quickly, without fiddling around with dialog boxes and signing onto web pages. The Fix:
Download the free T-Mobile Connection Manager from http://client.hotspot.t-mobile.com. It maintains a constantly updated list of T-Mobile HotSpots and automatically recognizes nearby networks. When you're in a HotSpot, just run the software and it'll automatically log you in, without any extra setup. PROTECT YOUR PRIVACY
The Annoyance:
Public WiFi HotSpots at places like coffee shops and airports are notoriously insecurethey don't use encryption, so whatever you do is open to snoopers. How can I protect myself? The Fix:
Because public HotSpots don't use wireless security technology, you'll have to take matters into your own hands. For the most security, sign up for a wireless virtual private network (VPN). Wireless VPNs encrypt any information that's sent or received by your PC when you're on a HotSpot, so you can't be snooped on. HotSpotVPN (http://www.hotspotvpn.com) is one excellent choice. It's simple to set up and use, and it costs $8.88 a month. To use it, go to the site, sign up, and follow the instructions for installing a VPN. (For instructions on how to set up a VPN, turn to "Protect Yourself with a Virtual Private Network" in Chapter 9.) You won't need to download any software to use the service; XP's built-in VPN software is all you need. Of course, if you don't use public HotSpots frequently, $8.88 a month is clearly overkill. But you can still take the following security measures, and they won't cost you a penny:
GET TECHNICAL SUPPORT FOR HOTSPOT WOES
The Annoyance:
I love wireless computing and lattes, but let's face itthe tech support you get at cafes is limited to "Do you want a tall or grande?" When the cafe's HotSpot tanks (or my laptop has a problem), where can I turn? The Fix:
Take along the tech support numbers for your HotSpot provider. True, you might be kept on hold while waiting for a technician, but you can at least have a few cuppas while you wait. Here are the tech support phone numbers for the top HotSpot providers who may well be providing wireless services for your local cafe. Email addresses are included as well, although if you can't connect, they won't help you much:
CURE HOTSPOT AMNESIA
The Annoyance:
Whenever I come back home after using a HotSpot network, I can't reconnect to my own WiFi home network. Instead, my PC keeps trying to hook up to the last HotSpot I used while I was traveling. The Fix:
The HotSpot you connected to outside your home has essentially jumped the queue in your "Preferred networks" list. To fix the problem, you must tell your PC to look for your home network first, before it searches for any other HotSpot:
Your PC should now automatically connect to your home network whenever you return home. Figure 3-16. If your PC keeps trying to connect to a HotSpot instead of your home network, move your network to the top of the "Preferred networks" list. HOTSPOT, COLD EMAIL
The Annoyance:
Whenever I try to send email from my favorite HotSpot, I get an error message from my ISP telling me that it won't send it. Why am I paying the HotSpot for Internet access and my ISP for mail service if I can't send email? The Fix:
Because of widespread spam problems, some ISPs won't let you send email using their SMTP servers unless you're on their network. When you're using a HotSpot, you're not on their network, so they refuse to let you send mail. (For a similar conundrum facing those on the road, see "Can't Send Email from the Road" in Chapter 1.) To get around the problem, some HotSpot providers have their own SMTP servers that you can use to send mail. When you use those HotSpots, you'll have to change your email account settings to reflect their SMTP server settings. SMTP server settings for the major HotSpot providers are:
You shouldn't run across this problem with Verizon HotSpots, because they are only available to Verizon customers, who already use a Verizon SMTP server. You can also pay to use an SMTP relay service so that you can send mail from any HotSpot, even if the HotSpot provider doesn't have an SMTP server. SMTP.com (http://www.smtp.com) will let you use its SMTP servers for $49.99 per year, unless you send more than 50 emails a day. In that case, the price goes up, based on how many messages you send. Here's how to set up Outlook and Outlook Express to use the SMTP servers. Outlook 2003
You should now be able to send email while connected to the HotSpot. Outlook Express
You should now be able to send email when you're connected to the HotSpot. GO WAR DRIVING FOR HOTSPOTS
The Annoyance:
I just know there are wireless networks and HotSpots practically everywhere I go, but I have no idea how to find them. Isn't there a simple way to use my laptop as a HotSpot detector? The Fix:
Ah, you're ready to do a little "war driving," as it's called. There is a way, with a free program called Network Stumbler (Figure 3-18), available from http://www.netstumbler.com/downloads/. Network Stumbler checks for any WiFi network in range of your network card and gives you all the details for connecting to it, including its SSID, the manufacturer of the access point, the channel on which it's broadcasting, the signal strength, the signal-to-noise ratio, and whether the network's encryption is enabled, among other details. (If a network uses encryption, a small lock appears next to it.) Figure 3-18. Network Stumbler can help you find WiFi networks within range of your wireless card.
Look for any networks that aren't encrypted, and once you've found one, copy down its SSID. Then exit Network Stumbler, double-click the small wireless network icon in the Windows System Tray, and choose Properties Network Stumbler won't work with some WiFi cards. It does work with Lucent Technologies's WaveLAN/IEEE (Proxim Orinoco); Dell's TrueMobile 1150 Series (PCMCIA and mini-PCI); Avaya's Wireless PC Card; Toshiba's Wireless LAN Card (PCMCIA and built-in); Compaq's WL110; Cabletron/Enterasys's Roamabout; Elsa's Airlancer MC-11; Artem's ComCard 11Mbps; IBM's High Rate Wireless LAN PC Card; and 1stWave's 1ST-PC-DSS11IS, DSS11IG, DSS11ES, and DSS11EG. For more details, download the release notes from the Network Stumbler web page.
GO WAR DRIVING WITH YOUR POCKET PC
The Annoyance:
I don't use a laptop. I have a Pocket PC with a WiFi card. How can I war drive with this setup? The Fix:
Pocket PC owners aren't left behind. There's a version of Network Stumbler (discussed in "Go War Driving for HotSpots"), called MiniStumbler, that works the same way. And there's a similar caveatit won't work with all WiFi cards or all versions of the Pocket PC. CONNECT TO THE RIGHT HOTSPOT
The Annoyance:
On the Cambridge/Somerville line where I live, there's a HotSpot war of sorts going on among the cafes. Two are directly across the street from each other. There's also a free HotSpot down the block. My problem is that when I sit down at a cafe, I want to connect to the HotSpot with the strongest connection. But my laptop, with a twisted mind of its own, often automatically connects to the weakest one. What can I do? The Fix:
When there is more than one available network nearby, your laptop doesn't opt for the network with the strongest connection. Instead, it connects to whichever nearby network is listed closest to the top of your "Preferred networks" list. (For more information about preferred networks, see "Available Versus Preferred Networks".) There's no automated way to tell XP to look for the strongest available network. Your best bet is to install Network Stumbler (discussed in "Go War Driving for HotSpots"), look at each network's signal strength, and then manually connect to the strongest. In NetStumbler, any network with a green circle next to it is a strong connection; yellow means sporadic and weaker, and red or grey means extremely weak. STOP HOTSPOT "STUTTERING"
The Annoyance:
When I'm near several HotSpots, and most are weak, my connection "stutters" and jumpswhen one connection fades out, XP automatically connects me to another one, then that one stutters, and XP jumps to another connection, and so on. With all this disconnecting and reconnecting going on, I can't get any work done. Can't I just connect to one HotSpot, and leave it at that? The Fix:
Your problem is caused by the very thing that allows you to easily connect to HotSpotsXP's Windows Zero Configuration (WZC) applet, which runs automatically on startup. WZC looks for a new network connection every three minutes, and if at that point your current connection fades out, it will search for a new one and automatically connect to it. That's why you get the stuttering and jumping. The fix is to disable WZC after you've made a connectionthat way, you can stay with your one connection, even as it fades in and out. But you'll want to enable WZC again after you're done, so that the next time you want to connect to a HotSpot or your home WiFi network, it will do its job. To temporarily disable WZC, select Start
If you expect to do this a lot, create a desktop shortcut for stopping WZC and another for starting it up again. Here's how:
Repeat these steps to create a shortcut for starting WZC. Name it "Start WZC," and type C:\WINDOWS\system32\net.exe start wzcsvc in the target field. Whenever you want to stop WZC, double-click the Halt WZC shortcut. To start WZC again, double-click the Start WZC shortcut (Figure 3-21). Figure 3-21. Create a shortcut to halt WZC so that you can easily turn it off; create another one to start WZC so that you can easily turn it back on.
TAPPING INTO A PRIVATE HOTSPOTLEGAL OR NOT?
The Annoyance:
I've found several convenient HotSpots in my area. There's only one problem: none of them are public; they're people's private networks. I'd like to use their bandwidth when I need it, but I don't know the legalities or etiquette involved. Where's Miss Mannersor Matlockwhen you need them? The Fix:
The legalities involved with using someone else's bandwidth without his knowledge are murky, but it's most likely illegal. State laws generally prohibit accessing other people's networks without authorization, but is it a crime to merely hop on to use their Internet access, if you're not actually snooping through the networks, gathering information and using network servers? That's why God created lawyersand the legalities will vary from state to state. However, most law seems to consider it illegal. Bob Hillery, senior security consultant and partner in the security firm IntelGuardians.com, has done a great deal of research on the issue, and he notes that both state and federal legislation may apply. For example, it is probably considered a theft of services, in the same way that it's illegal to tap into cable TV or satellite TV without paying for it. His conclusion: "It is inappropriate, if not explicitly illegal, to snitch bandwidth from a network for which you do not know you have authorized access." However, he also notes that at least one state, New Hampshire, has passed a law saying that the owners of the WiFi networks have some responsibilities. The owners must issue a warning of some kind that their networks are private, and they must take steps to stop intruders if they want to prosecute people for breaking into their networks. But the law mostly applies to businesses, not people at home. As a practical matter, while it may possibly be illegal, you're not likely to be prosecuted for using someone else's bandwidth. As for the etiquette, that's something completely different. Just as you wouldn't walk unannounced into the home of a stranger who left the front door open, you shouldn't use someone else's bandwidth without asking. So check with the person first, ask if it's OK, and, if you do use his bandwidth, don't use it for downloading large files (such as MP3s) unless you ask first. FORGET HOTSPOTSUSE YOUR BLUETOOTH CELL PHONE!
The Annoyance:
WiFi, schmi-fiwhy should I pay someone to use a HotSpot if I have a Bluetooth-enabled cell phone that can access the Internet? The Fix:
You don't have toif you have a laptop with Bluetooth capabilities. And as you can see in the sidebar "Bluetooth-Enable Your Laptop," it's easy to enable any laptop with Bluetooth. You'll use the laptop/cell phone duo to connect to your ISP.
Here's how to connect to the Internet with a Sony Ericsson T68i Bluetooth-enabled phone. The steps with other Bluetooth-enabled cell phones should be very similar:
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