When Goliaths Clash: Managing Executive Conflict to Build a More Dynamic Organization

H

Hearst, William Randolph, 62

hidden agendas , e-mail and, 174175

hierarchical organizations, 6163

high-performance organizations, 113, 115128

aligning teams (phase 3) in, 120123

defining business need (phase 1) in, 115116

maintaining momentum (phase 5) in, 124128

moving the message (phase 4) in, 123124

structuring teams (phase 2) in, 116120

high-performance stage (stage 4), 72, 78, 96

high-performance teams, 5892

alignment in, 6667

and blood donation crisis, 5961

cascading, 6869, 120

and changing organization of business, 6165

conflict management by, 92

dealing with team conflict in, 88

decision making/leadership mechanism of, 8586

development of cross-functional teams into, 9496

dysfunctional teams vs., 70

getting organized (stage 3) of, 72, 7677

high-performance stage (stage 4) of, 72, 78

infighting (stage 2) of, 72, 7576

metamorphosis into, 9798

mission/goals/business priorities of, 7881

players' roles/responsibilities on, 8284

as pools of synergy, 65

results as measure of, 8990

"right" players on, 8182

self-assessment by, 8889

sense of ownership/accountability on, 8688

team- vs. self-interest in, 8485

testing (stage 1) of, 7175

transition to, 6972

Hobbes, Thomas, 19

Honda Motor Company, 4

honesty in leadership, 230, 232

Hopkins, Sheila

on body language, 145146

on three-part "I" response, 157158

horizontal organizations, 6264

conflict management in, 132133

management in, 6465

Howmedica Osteonics, 127

Huggins, Lois

on e-mail, 170171, 182, 188, 190

on triangulation, 44