Real World Adobe Creative Suite 2

Things go wrong. We hate it when that happens, but sometimes, things go wrong. When you have a problem with your Creative Suite 2 applications, there are several official Adobe support options.

Complimentary Phone Support

Complimentary support is available for 90 days after registering your product, for errors or crashes that occur during or immediately after installing the software. This support is for problems with your installer disks, serial numbers, initial activation, and other installer issues. If your problem does not qualify for complimentary support, you may purchase a single support incident. The complimentary support lines are open Monday through Friday from 6:00 a.m. to 5:00 p.m. (Pacific time).

Adobe Expert Support

You can also purchase support plans for problems that are not covered by the complimentary phone support. You'll need to have your credit card handy to purchase immediate support on the phone. Adobe Expert Support hours are Monday through Friday from 6 a.m. to 9 p.m., and Saturday from 8 a.m. to 2 p.m. (Pacific time). There are several ways you can purchase Adobe Expert Support:

• Single-incident support if you need one-issue access to an Adobe Expert Support specialist. You can pay for a single incident; the cost of the help is $39 per call.

• Product Expert support for an individual (one user) who needs a year's worth of support for a single product. Creative Suite 2 does not qualify as a single product. The cost of this plan is $159 per year. You have as many calls as you want for the single application.

• Solution Expert support for an individual (one user) who needs a year's worth of support for two or more Adobe products, including all the Creative Suite 2 applications. The cost of this plan is $299 per year. You have as many calls as you want for the applications.

• Solution Expert for Workgroups support for groups (up to three or up to 20 users) who need a year's worth of support for two or more Adobe products, including all the Creative Suite 2 applications. The cost of this plan for up to three users is $399; the cost of this plan for up to 20 users is $1,950.