The Inmates Are Running the Asylum Why High Tech Products Drive Us Crazy &How to Restore the Sanity - 2004 publication

 

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I Sing the Body Electronic  2nd  3rd  4th  5th 

IBM

    as customer-driven company 

IFEs (in-flight entertainment systems)  2nd  3rd 

    P@ssport case study  [See also Sony Trans Com']

image reorientation

    Logitech ScanMan  2nd  3rd 

image resizing

    Logitech ScanMan  2nd 

implementation model 

in-car navigation system prototype  2nd  3rd 

in-flight entertainment systems (IFEs)  2nd  3rd 

    P@ssport case study  [See also Sony Trans Com']

industrial age 

industrial design  2nd 

inflecting the interface 

inflexibility of software  2nd 

information

    software's providing of 

    versus facts 

information age 

installation  2nd 

instant gratification in software 

interaction design

    "inflecting the interface" 

    "less is more" philosophy  2nd  3rd  4th 

    "pretend it's magic" exercise 

        Logitech ScanMan case study  2nd  3rd 

    as goal-directed  2nd 

    assumptions of limitations  2nd 

    benefits  2nd 

    cast of characters  2nd  3rd 

    commitment to  2nd 

    defined 

    documenting  2nd  3rd  4th 

        benefit to companies 

        benefit to managers  2nd 

        benefit to marketing  2nd 

        benefit to programmers  2nd  3rd 

        benefit to tech support 

        benefit to technical writers 

    effect on code  2nd 

    frustrations of 

    generating customer loyalty with  2nd 

    goals  2nd 

        corporate  2nd 

        false  2nd  3rd 

        hygienic 

        personal  2nd  3rd  4th  5th  6th 

        practical  2nd 

        versus tasks  2nd 

    hiring designers  2nd 

    inflecting the interface 

    interaction implementation and 

    perpetual intermediates  2nd  3rd  4th  5th 

    personas  2nd  3rd 

        as communications tools  2nd  3rd  4th 

        buyer personas  2nd 

        customer demands and  2nd 

        designers' need for  2nd 

        Logitech ScanMan case study  2nd  3rd  4th  5th 

        naming 

        negative personas 

        precision versus accuracy  2nd  3rd 

        primary personas  2nd 

        skill levels  2nd 

        Sony Trans Com's P@ssport case study  2nd  3rd  4th  5th  6th  7th  8th  9th 

        specifying  2nd 

        stereotyping 

        versus users  2nd  3rd 

    politeness  2nd 

        "polite" software characteristics  2nd  3rd  4th  5th  6th  7th  8th  9th  10th  11th  12th  13th  14th  15th 

        politeness versus humanness  2nd  3rd 

    priority of 

    scenarios  2nd 

        breadth versus depth 

        constructing 

        daily use  2nd 

        edge case  2nd  3rd 

        necessary use 

    separating from program design 

    versus industrial design  2nd 

    versus interface design  2nd  3rd  4th  5th 

    versus new technology 

    versus self-referential design 

    vocabulary  2nd  3rd 

interaction designers

    responsibility for quality  2nd 

interaction implementation

    interaction design and 

interactive design

    versus product specifications 

interface design

    disadvantages  2nd  3rd 

    versus interaction design  2nd 

interface style guides  2nd 

    Apple  2nd 

    conflicts of interest  2nd 

    Microsoft  2nd 

Internet  [See WWW]

iterating

    reducing iterations 

iteration

    in design  2nd 

    personas 

    versus design  2nd  3rd  4th 

 

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