Thinking Beyond Technology: Creating New Value in Business

Chapter 1: Technology Evolution, Invention and Transformation

Figure 1.1: Technology’s value proposition to business

Figure 1.2: Stability and the technology spectrum

Figure 1.3: : The applied value of technology

Figure 1.4: The evolution of interaction

Figure 1.5: Software life cycle (PC)

Figure 1.6: Hardware life cycle (PC)

Figure 1.7: : The evolution of technology

Chapter 2: The Timeless Behaviours of Corporate Bureaucracies

Figure 2.1: Using technology to change bureaucracy

Figure 2.2: Calculating the thickness of a wall

Figure 2.3: The thought partner model

Chapter 3: Disintermediation

Figure 3.1: Intermediaries

Figure 3.2: Technological economy time line

Chapter 4: Customer Interaction

Figure 4.1: Categories of interactivity

Figure 4.2: Click-and-mortar strategy

Figure 4.3: Valagents and levels of customer engagement

Chapter 5: The Digitally Connected Renaissance

Figure 5.1: Elements of a trading network

Figure 5.2: Business process activities

Figure 5.3: The process of value (adapted from Stabell and Fjeldstad)

Figure 5.4: Organizational migration (adapted from Stabell and Fjeldstad)

Figure 5.5: Collaborative virtual healthcare

Figure 5.6: The molecular organization