Rath & Strongs Six Sigma Team Pocket Guide

Concentrate on the Speaker

In a business environment in which multitasking is a way of life, concentrating all your attention on the person speaking to you may seem an impossible luxury. But if you’re looking not only to gain the information you need, but also to build support and cooperation for your project, that is exactly what you need to do.

What to Do:

Follow the suggestions in Tool 13-2 for what to do before and during the conversation in order to maintain your concentration on the speaker.

Checklist: Concentrating on the Speaker

Tool 13-2