Rath & Strongs Six Sigma Team Pocket Guide
Chapter 1: The Role of the Project Team Leader
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Chapter 2: The Role of the Project Team Member
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Chapter 3: What to Do at the First Six Sigma Project Team Meeting
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Chapter 4: How to Establish Project Team Goals, Roles, and Procedures
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Chapter 5: How to Have an Effective Project Team Meeting
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Chapter 6: How to Make Decisions on the Project Team
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Chapter 7: Three Ways to Handle Project Team Conflict, and When Each Works Best
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Chapter 8: How to Deal with Difficult Project Team Members
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Chapter 9: How to Figure Out What's Wrong When the Team Isn't Working Well or Loses Momentum
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Chapter 10: The “Politics“ of Six Sigma Projects: Planning to Get Support and Cooperation from People Outside the Team
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Chapter 11: Five Ways to Influence People to Cooperate with Your Six Sigma Project
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Chapter 12: How to Communicate with People Whose Help You Need
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Chapter 13: How to Be a Better Listener So That People Will Want to Help You
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Chapter 14: How to Avoid the Pitfalls of E-Mail on Six Sigma Projects
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Chapter 15: How to Make an Effective Presentation About Your Six Sigma Project
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Chapter 16: What to Do When You're Not Getting Cooperation
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Chapter 17: Sample Plans for Getting Buy-in
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