Launching Your Yahoo! Business

  • Check for New Orders: New order notifications can be sent to an email account or fax machine (Standard and Professional members only). Check your email or fax machine frequently to ensure prompt processing.

  • Process Current Orders: Once you receive the order, you will need to process the payment. The sooner you process the order, the sooner the funds will be transferred into your bank account.

  • Ship Orders: All physical goods will need to be shipped. You can take the packages to the mail center or schedule for a pickup time.

  • Send Shipping Status Emails: Once the package is sent, a notification email should be sent to the customer. A shipping tracking number should also be included if available. This can also be automated by the merchant in Shipment and Order Status page.

  • Answer All Emails and Phone Calls: Customer emails and phone calls such as calls about orders, questions about the products, shipments not received or late, and double charges should be returned daily.

  • Address Online Newsgroups: Monitor and participate in any online newsgroups you belong to.

  • Pursue Sales Leads: Follow up and contact any potential sales leads.

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