Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

The courts and regulators have demonstrated their appreciation for consistent rules, policy, and training.

Written IM rules, clear policies, and an effective employee education program may motivate compliance and help prevent workplace lawsuits and other e-risks.

Formal IM rules and written policies are the foundation of employee education.

Start by educating senior executives, including board members and company officers. Next up is training for managers and supervisors—the front lines of IM risk management success.