Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

Appendix List

Appendix A: Thirty-Two Instant Messaging Rules: Best Practices to Keep You in Business and out of Court

Appendix B: Instant Messaging and E-Mail Policy Dos and Don’ts

Appendix C: Instant Messaging and E-Mail Code of Conduct

Appendix D: Sample Instant Messaging and E-Mail Policies

Appendix E: Sample Computer Network, Instant Messaging, and E-Mail Policy

Appendix F: Sample Sexual Harassment and Discrimination Policy

Appendix G: Instant Messaging Vendors

Appendix H: Glossary of Instant Messaging, E-Mail, Legal, Regulatory, and Technical Terms

Appendix I: Recommended Reading