Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

IM Rule # 13: Limit Instant Messaging Access to Employees with a Legitimate Business Need.

Don’t assume every employee needs or is entitled to IM access. Before making IM available across the board, consider which employees truly need access to IM for legitimate business purposes. Remember, the greater the use, the higher the cost, and the larger the risk of IM-related disasters.