Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

IM Rule # 17: Watch Your Language! Confidential Information and Intellectual Property Can Leave Your System—Instantly.

In the age of IM, just about any document can be sent out of the organization with a click of the keyboard. Establish and enforce an IM security policy, take advantage of technology tools to prevent security breaches, and train employees on the dos and don’ts of protecting confidential information.