Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

IM Rule # 21: Instant Messaging Rules and Policies Should Guide Technology, Not Be Guided by It.

If you have any doubt about your employees’ willingness to adhere to IM policy, content guidelines, and usage rules, apply a technology solution to your people problem. Install an enterprise IM system or gateway product that monitors and filters content in compliance with your organization’s written rules and policies, and any applicable government or industry regulations.