Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

IM Rule # 22: Instant Messaging Creates Business Records. Treat It Appropriately.

Developing the ability to define, identify, and retain business record messages is one of the most important IM management activities you can undertake. IM business records provide evidence and help protect against spoliation problems. IM business records must be retained and preserved based on clearly written and consistently enforced policy. ^[6]

^[6]Ibid.