Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

IM Rule # 27: You Cannot Hide from Instant Messaging Discovery. Be Prepared.

Use your litigation response plan to ensure that all employees and executives clearly understand the discovery process and the individual roles they play in IM retention and deletion. Use software technology to locate and turn over subpoenaed instant messages in a timely manner. ^[11]

^[11]Ibid.