Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

IM Rule # 28: Training, Training, and More Training.

To be successful, your organization’s IM rules and policies must be embraced by all employees, from summer interns to the CEO. Use your training program to address IM risks, rights, rules, responsibilities, and regulations. Stress the fact that complying with IM policy is a requirement, not an option. Enforce policy compliance with a combination of software and discipline.