Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

IM Rule # 29: Continuing Education Is Directly Linked to Successful Instant Messaging Risk Management.

Ensure IM policy compliance by implementing a program of continuing education. Do whatever it takes to raise employees’ econsciousness, and keep them focused on their individual roles in making the organization’s IM risk management initiative a success.