Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

  1. Yudhijit Bhattacharjee, ‘‘A Swarm of Little Notes,’’ Time.com (September 9, 2002), www.time.com/time/insidebiz/printout/0.8816.349070.00.html .

  2. Ibid.

  3. Paul Brislen, ‘‘InstantMessage to Corporates—Coming Ready or Not,’’ IDG Data (July 7, 2003).

  4. Yudhijit Bhattacharjee, ‘‘A Swarm of Little Notes,’’ Time.com (September 9, 2002), www.time.com/time/insidebiz/printout/0.8816.349070.00.html .

  5. Christine Y. Chen, ‘‘The IM Invasion; Instant-Messaging Providers Are Targeting Corporations in a Big Way. Does Using IM Make Sense?’’ Fortune (May 26, 2003), 135.

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