Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

  1. Steve Ulfelder, ‘‘CSI: Lost E-Mails,’’ Network World ( September 8, 2003), www.nwfusion.com/research/2003/0908csi.html.

  2. State v. Voorheis, 2004 WL 258178 (Vt. Feb. 13, 2004). See ‘‘From the Bench: Vermont Supreme Court Affirms Conviction Based on Instant Messaging Evidence,’’ Kroll Ontrack Computer Forensic Newsletter (March 2004, Vol. 2, No. 3), www.krollontrack.com.

  3. Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

  4. Donna Johnson Edwards, ‘‘Talking Tech: Who’s Watching Over Your E-Goodies?’’ Richmond.com (March 16, 2004).

  5. ‘‘2003 E-Mail Rules, Policies, and Practices Survey,’’ conducted by American Management Association, The ePolicy Institute, and Clearswift. Survey findings available online at www.epolicyinstitute.com.

  6. Donna Johnson Edwards, ‘‘Talking Tech: Who’s Watching Over Your E-Goodies?’’ Richmond.com (March 16, 2004).

  7. Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

  8. ‘‘2003 E-Mail Rules, Policies, and Practices Survey,’’ conducted by American Management Association, The ePolicy Institute, and Clearswift. Survey findings available online at www.epolicyinstitute.com.

  9. Susan Blitch, ‘‘Court: Firm Liable for Supervisor’s Conduct,’’ The Californian.com (February 17, 2004), www.californianonline.com/news/stories/20040217/localnews/428603.html.

  10. Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

  11. Faragher v. City of Boca Raton, 524 U.S. 775 (1998); Burlington Industries, Inc. v. Ellereth, 524 U.S. 742 (1998).

  12. Linnen v. A.H. Robins Co., 1999 WL 462015 (Mass. Super. June 16, 1999).

  13. Richard B. Schmitt, ‘‘The Cybersuit: How Computers Aided Lawyers in Diet-Pill Case,’’ Wall Street Journal, October 8, 1999, B1. See also Kristin M. Nimsger and Michele C.S. Lange, ‘‘Computer Forensics Experts Play Crucial Role,’’ Lawyers Weekly, May 10, 2002.

  14. Christopher Saunders, ‘‘Study: Workplace IM Users Seek to Bypass IT Control,’’ InstantMessagingPlanet.com (January 9, 2004), www.instantmessagingplanet.com/security/article.php/3297671

  15. Ibid.

  16. Eric Wahlgren, ‘‘Looking for E-Love—at Work,’’ Business-Week Online (February 12, 2004), www.businessweek.com.

  17. Kristin M. Nimsger, ‘‘Same Game, New Rules,’’ Legal Times, March 11, 2002, Vol. XXV, No. 10.

  18. Ibid.

  19. Ibid.

  20. Ibid.

  21. David H. Schultz and J. Robert Keena, ‘‘E-Trail Trek,’’ Verdicts and Settlements (July 18, 2001). See also www.krollontrack.com.

  22. Ibid.

  23. ‘‘2003 E-Mail Rules, Policies, and Practices Survey,’’ conducted by American Management Association, The ePolicy Institute, and Clearswift. Survey findings available online at www.epolicyinstitute.com.

  24. ‘‘2001 Electronic Policies and Practices Survey,’’ conducted by American Management Association, US News & World Report, and The ePolicy Institute. Survey findings available online at www.epolicyinstitute.com.

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