Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

  1. ‘‘2003 E-Mail Rules, Policies, and Practices Survey,’’ conducted by American Management Association, The ePolicy Institute, and Clearswift. Survey findings available online at www.epolicyinstitute.com.

  2. Press Release, ‘‘62% of Employees Report Incidents at Work That Put Customer Data at Risk for Identity Theft’’ (June 2, 2003). Survey conducted by Harris Interactive for Vontu. Survey summary online at www.vontu.com.

  3. Adapted from Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

  4. Press Release, ‘‘62% of Employees Report Incidents at Work That Put Customer Data at Risk for Identity Theft’’ (June 2, 2003). Survey conducted by Harris Interactive for Vontu. Survey summary online at www.vontu.com.

  5. Jane Black, ‘‘Why Offices Are Now Open Secrets,’’ Business-Week Online (September 16, 2003), www.businessweek.com/print/technology/content/sep2003/tc20030916_1563_tc129 .

  6. ‘‘2003 E-Mail Rules, Policies, and Practices Survey,’’ conducted by American Management Association, The ePolicy Institute, and Clearswift. Survey findings available online at www.epolicyinstitute.com.

  7. ‘‘2001 AMA, US News, ePolicy Institute Survey: Electronic Policies and Practices,’’ conducted by the American Management Association, US News & World Report, and The ePolicy Institute. Survey findings available online at www.epolicyinstitute.com.

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