Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

  1. ‘‘2001 AMA, US News, ePolicy Institute Survey: Electronic Policies and Practices,’’ conducted by the American Management Association, US News & World Report, and The ePolicy Institute. Survey findings available online at www.epolicyinstitute.com.

  2. Andrew Garber, ‘‘L&I Cites ‘Excessive’ E-Mail Traffic of Fired Employees,’’ The Seattle Times (May 2, 2002), B2.

  3. Keith Naughton, ‘‘CyberSlacking,’’ Newsweek (November 29, 1999), 63.

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