Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

Nancy Flynn, The ePolicy Handbook, New York, AMACOM, 2001.

Silicon.com press release, ‘‘Flirting, Pornography, and Bad Language—How Staff Use IM’’ (September 15, 2003). Blue Coat Systems commissioned the survey of 200 workplace IM users in the UK. www.silicon.com/news/500012/1/6004.html.

‘‘2003 E-Mail Rules, Policies, and Practices Survey,’’ conducted by American Management Association, The ePolicy Institute, and Clearswift. Survey findings available online at www.epolicyinstitute.com.

Ibid.

Silicon.com press release, ‘‘Flirting, Pornography, and Bad Language—How Staff Use IM’’ (September 15, 2003). Blue Coat Systems commissioned the survey of 200 workplace IM users in the UK. www.silicon.com/news/500012/1/6004.html.

‘‘2003 E-Mail Rules, Policies, and Practices Survey,’’ conducted by American Management Association, The ePolicy Institute, and Clearswift. Survey findings available online at www.epolicyinstitute.com.

Ibid.

Jeff Brandes, ‘‘The Role of Secure Archiving in the E-Mail Life Cycle,’’ Infostor (November 2003), www.infostor.com.

Nancy Flynn, The ePolicy Handbook, New York, AMACOM, 2001.

Ibid.

Nicholas Varchaver, ‘‘The Perils of E-Mail,’’ Fortune ( February 17, 2003), 96.

Nancy Flynn, The ePolicy Handbook, New York, AMACOM, 2001.

Ann Carrns, ‘‘Prying Times: Those Bawdy E-MailsWere Good for a Laugh Until the Ax Fell,’’ The Wall Street Journal ( February 4, 2000).

‘‘2001 AMA, US News, ePolicy Institute Survey: Electronic Policies and Practices,’’ conducted by the American Management Association, US News & World Report, and The ePolicy Institute. Survey findings available online at www.epolicyinstitute.com.

Strauss v. Microsoft Corporation 1995 WL 326492 (S.D.N.Y., June 1, 1995).

Adapted from Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

Nancy Flynn, The ePolicy Handbook, New York, AMACOM, 2001.

Ibid.