Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

  1. J. Robert Keena, ‘‘High-Tech Discovery Disputes,’’ Legal Tech Newsletter (December 2001). See also www.krollontrack.com.

  2. Linda G. Sharp and Michele C.S. Lange, ‘‘E-Pitfalls,’’ Daily Journal (June 16, 2003). See also www.krollontrack.com.

  3. ‘‘2003 E-Mail Rules, Policies, and Practices Survey,’’ conducted by American Management Association, The ePolicy Institute, and Clearswift. Survey findings available online at www.epolicyinstitute.com.

  4. ‘‘2001 AMA, US News, ePolicy Institute Survey: Electronic Policies and Practices,’’ conducted by American Management Association, US News& World Report, and The ePolicy Institute. Survey findings available online at www.epolicyinstitute.com.

  5. ‘‘2003 E-Mail Rules, Policies, and Practices Survey,’’ conducted by American Management Association, The ePolicy Institute, and Clearswift. Survey findings available online at www.epolicyinstitute.com.

  6. Lucas Mearian, ‘‘Sidebar: Regulations, Volume and Capacity Add Archiving Pressure,’’ Computerworld (February 16, 2004).

  7. ‘‘2001 AMA, US News, ePolicy Institute Survey: Electronic Policies and Practices,’’ conducted by American Management Association, US News& World Report, and The ePolicy Institute. Survey findings available online at www.epolicyinstitute.com.

  8. Mark Henricks, ‘‘Instant Mess,’’ Entrepreneur (January 2003).

  9. Valerie Shead, ‘‘Troubleshooting theMessenger,’’ Independent Banker (November 2003).

  10. Michael Osterman, ‘‘A Legal Guide to E-Mail Retention,’’ Network World Messaging Newsletter (February 4, 2002), www.nwfusion.com/newsletters/gwm/2002/01209344.html.

  11. Steve Ulfelder, ‘‘CSI: Lost E-Mails,’’ Network World ( September 8, 2003), www.nwfusion.com/research/2003/0908csi.html.

  12. Excerpted from Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

  13. Ann Bednarz, ‘‘Electronic Records Policies Lacking, Firms Say,’’ Network World Fusion (March 12, 2004), www.nw fusion.com/news/2004/0312records.html.

  14. Ibid.

  15. Dennis K. Berman, ‘‘Online Laundry: Government Posts Enron’s E-Mail,’’ The Wall Street Journal (October 6, 2003), A1.

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