Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

  1. Stephen Taub, ‘‘Computer Associates E-Mail Policies Probed,’’ CFO.com (February 13, 2004), www.cfo.com.

  2. Steve Ulfelder, ‘‘Better Save than Sorry,’’ NetworkWorld ( September 8, 2003), www.nwfusion.com/reviews/2003/0908csiside2.html .

  3. Steve Ulfelder, ‘‘CSI: Lost E-Mails,’’ Network World ( September 8, 2003), www.nwfusion.com/research/2003/0908csi.html.

  4. Michael Osterman, ‘‘Survey Reveals Shocking Lack of E-Mail Retention Policies,’’ Network World Messaging Newsletter (August 21, 2003), www.nwfusion.com/newsletters/gwm/2003/0818msg2.html .

  5. ‘‘State Street Research Reaches Settlement with NASD Relating to Supervision of Excessive Trading,’’ State Street Research Press Release distributed via Business Wire (February 19, 2004).

  6. Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

  7. Ibid.

  8. Tim McDonald, ‘‘Instant Messaging Enterprise Security Ramps Up,’’ NewsFactor Network (May 31, 2002).

  9. Tony Kontzer and Martin J. Garvey, ‘‘Iron-Clad Archiving: Iron Mountain Partners to Help Companies Archive Instant Messaging,’’ Information Week (May 26, 2003), 22.

  10. Jeff Brandes, ‘‘The Role of Secure Archiving in the E-Mail Life Cycle,’’ Infostor, (November 2003) www.infostor.com

  11. Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

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