Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

  1. Nancy Flynn, The ePolicy Handbook, New York, AMACOM, 2001.

  2. Ibid. See also Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

  3. Nancy Flynn, The ePolicy Handbook, New York, AMACOM, 2001.

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